As we have been taking the time here at FS Construction Services to highlight some of our outstanding team members, it has provided us with a great opportunity to take a look at the services we offer and understand better how positioned we are to respond to the needs, questions, and problems of our clients and customers.
Customer Support is the Core of What We Do
This has been especially apparent in discussing our Service and Sales Support specialist Nathan Bleem. Since Nathan walks with our clients through every step of the process, he is often at the receiving end of lots of questions, and therefore has to provide lots of answers.
Any major project is going to have its fair share of required troubleshooting, but the kind of support Nathan provides happens throughout the process and not just after something has been constructed. Often our clients present a logistical problem before the build and Nathan has to figure out the solution.
For instance, when a client wants to increase the height of their existing grain bin, the job isn’t just a matter of figuring out where to add rings to increase the height, but it’s also figuring out which manufacturer’s components will work with what is already in place. Figuring that out first prevents problems down the road.
Similarly, clients often present us with a variety of storage, handling, drying, construction, and pricing questions. Our job is to find the right solution to these before anything is built, which means making a decision based on acreage, expected yields, drying needs, and more.
While it’s a lot of conversation up front, it saves future headaches and gives our clients a better understanding of cost and timing. Thanks to Nathan’s incredible knowledge and understanding of the process, we are able to provide this service in partnership with our clients, making for a smoother, better process all around.
If you have a project in mind that you would like to discuss, or if you are in need of grain systems, buildings, seed systems, or more, please let Gateway FS Construction Services know. Give us a call at 866-551-3454, and let our specialists help you find exactly what you are looking for. We look forward to providing you the best customer service experience.