Last year, we began introducing our team members here at FS Construction Services, and we are excited to continue doing so during this new year. We have previously discussed Service Manager Jarret Herzog and Service and Sales Support specialist Nathan Bleem. Now, we are happy to turn our attention towards our Administrative Aide and customer service specialist, Alicia Easter.
Customer Service is at Our Core
Alicia has been a southern Illinois native for over 30 years, where she has held a number of positions, including the job of raising four children. Prior to joining our team, Alicia worked at Red Bud City Hall. In March of 2013, Alicia joined FS Construction Services and has been and indispensable part of our team ever since.
She holds a number of responsibilities, including: accounting, inventory, overseeing the product pricing from manufacturers, and working with the sales team to ensure the best pricing for our customers. Additionally, Alicia assists our internal team with a number of project management and organizational needs. Or in other words, as one coworker put it, Alicia does “everything!” Her extensive experience in customer service has made her a foundational part of what we do and one of the reasons we have such good relationships with our clients. In Alicia’s words, “I truly believe our customers are the best. They are small town, community focused, rural people, good people. You can work with them, and they enjoy the service we provide.”
Alicia carries that customer-first approach as she works with the whole team to ensure timelines are being met, potential issues are addressed, and the team has the support they need to meet our customers’ needs. Her humility truly encapsulates what we hope to provide as a business: “One good thing about working here is the team that we have. We are so solid. We all work together to solve problems and deliver the best possible results for our customers. Everybody is always open to helping everybody else.”
If you have any questions related to buildings, grain systems, garage doors, or other construction needs, please let Gateway FS Construction Services know. Give us a call at 866-551-3454, and let our specialists help you find exactly what you are looking for. We look forward to providing you the best customer service experience.