FS Construction Services Jarret Herzog parts and service

Herzog Profile: Parts and Service (#3 of 3)

Over the past couple months we have been speaking with Jarret Herzog, our Service Manager at FS Construction Services, and leaning on his 20 years of experience here to learn about a variety of topics. Jarret embodies our philosophy at FS Construction Services of a client-first approach. So this time, as we explore parts and service, you will also get a sense of how we approach our clients, even long after the point of sale.

Jarret Herzog Takes Pride in Parts and Service

Jarret puts it best when he says, “My goal is to treat people how I would like to be treated.” We know that the world of agriculture is stressful. There are, quite literally, many moving parts at all times. There is a crucial reliance on properly working machinery, often uncooperative elements, and the added stressor of time crunch. All of this means that things have to work the way they’re supposed to, and if they don’t, there needs to be a solution quickly.

For that reason, “We keep a good inventory available for all machines, including Sukup, Shivvers, and GSI. This includes pulleys, belts, bearings, and motors.” In some cases, we are able to troubleshoot and solve problems over the phone. Not only is there the internal knowledge of our team, but we also have many catalogs, books, and manuals on hand for reference.

As Jarret says, “We need to take care of our customers, or we are falling short of our commitment. We get them what they need to keep them going. This is so very important, especially during harvest. It can mean longer hours, extra work, but this is the Super Bowl for growers.”

Over the years, we have come to expect certain issues arise and have anticipated solutions. We know during harvest we will get a lot of service requests for drying systems, and we also know that we can do the math to calculate proper speeds for drying systems over the phone. We also know that we get many service requests regarding unloading in January: power sweep trouble, bearings going out in vertical unloads, and electrical motor issues.

If you find yourself in a pinch, have an unanswered question, or need a new part quickly, please let Gateway FS Construction Services know. Give us a call at 866-551-3454, and let our specialists help you find exactly what you are looking for. We look forward to providing you the best customer service experience.